Mail Order Terms & Conditions

It is very important that you read this section.

Please ring through your order during opening hours, or post/email an order to us. If you are a new customer we will need to know what size/width you normally purchase, also the name of the makes, since all manufacturers sizes are different. This information is vital for us to give you a good service. We will adapt this information into our sizes. If in doubt please ring us. Please put a note in all returns, as to the reason why the shoes are coming back to us. This goes on record and helps us give you a better service later on. Goods will be posted out as soon as cheques have cleared, normally three days. Immediate delivery will take place with credit card payments

DELIVERY ~ PACKING RATES

Please add the following amounts to the prices of the footwear:
Postage & packing shoes/sandals 1 pair: 2.00
Postage & packing shoes/sandals 2 pair: 4.00
Postage & packing long leg boots: 8.00
Postage & packing ankle boots: 4.00
Postage & packing training shoes & Platforms: 4.00

Goods to Southern Ireland & abroad are subject to extra postal charges. We will keep these to the minimum. The above are subsidised prices for goods that are kept by customers.

Extra costs must be charged on returns (See below)

RETURNS / REFUNDS TERMS ~ CONDITIONS

Shoes must only be tried on carpets. They must not be tried for long periods of time, causing creasing. Shoes must be posted back  via the Post Office by day 7 of receipt. The footwear must be in perfect condition. Shoes returned after day 7 will not be eligible for a refund (and a credit note will automatically be sent). All returns worn or unworn must be packed in a shoe box, with a second cardboard outer case around the box for added strength. Make sure the heels are pointing away from the upper of the other shoe, with tissue packed in-between.

We regret that we cannot compensate you for postage on faulty returns. We recommend that you use recorded delivery for single pairs. Special delivery for two pairs. However the shoes are your property until they are received by us. Thus you must decide how best to return them. A full refund of the cost of the goods minus £2.00 extra costs (to cover postage and packing not included in the above rates], will be given straight away by the same method as your payment. Exchanges are not subject to this &p.00 charge. However postage will be charged again.

Why minus £2.00?

The estimated cost of us sending you one pair of shoes is around £8.00.This takes into account postage, packing, staffing, telephone, insurance and 17.5% VAT taken by the government. We subsidize our postal charges for you. The price of £2.00 per pair is arrived at by assuming that the footwear is being kept. If the footwear is not kept you have to pay the further £2.00 cost of postage. The other way to do this would be to charge £4.00 per pair to all customers. Then refund £2.00 to customers who keep the shoes. It is obviously better to it by the first method.

This is our way of giving a bonus to customers who keep footwear.

Exchanges

If you send a shoe back for exchange you only pay the cost of the new postage. Example  £2.00 for shoes. We do not deduct an extra £2.00

Examples of how this works.

• If you keep one pair of shoes you only pay £2.00 postage.
• If you purchase one pair of shoes value £59.99. Then return it to us for a refund. You will receive £57.99 back.
• If you return one pair of shoe price £59.99 to exchange for a second pair of shoes value £59.99. You pay  £2.00 more postage.